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  • Can SecureCrypt see any of my messages/calls/communications?
    No. SecureCrypt users generate their own encryption keys (512-bit ECC) on their device, and these keys do not leave the device. SecureCrypt has built our system around a zero-trust framework which ensures only your intended recipient receives your message/calls/requests. Nobody can browse for your private ID, it must be known to them, unlike many free encrypted chat/voice apps. The only data we can see is your ECC ID, and the date/time you originally signed up.
  • Can SecureCrypt decrypt my messages, for example if required by law enforcement?
    No. Encryption keys used to decrypt messages are stored only on the users' device. We have no access to a users’ device making decrypting any data impossible. Furthermore, we are not a telecommunications company and are not bound by telecommunications requirements.
  • What information can Blackberry UEM see about my device?
    To secure our devices, SecureCrypt uses our own instance of Blackberry UEM self hosted in our secure data centre. We also use our own private self hosted VPN. This is a key advantage of the Blackberry eco-system, as this VPN is completely self hosted and private, and works in countries where many commercially available VPN's do not. Contact us for a list. The incredible design of UEM allows us to privately manage our own secure, private app store. This organizational play store is only available on our custom devices and can only be managed by our company. This is very different from what is available on standard smartphones. Our organizational play store is controlled exclusively by SecureCrypt. All applications are signed internally with our cryptographic keys, further guarding against malicious code attacks. This allows secure distribution of our custom applications to UEM secured devices. SecureCrypt recommends going with our recommended setup to secure your organization. BlackBerry UEM has no access to our ecosystem at all. This means UEM doesn’t have access to any of our infrastructure, nor do they have access to the application data on our secure devices. Furthermore, UEM doesn’t track your location. If the GPS was ever accessed maliciously, (which is not possible, as we disable our GPS sensors amongst other things) mock location data is sent – further ensuring your privacy. Our secure SIM's also prevent the tracking of any location based requests (ATI Requests) Blackberry UEM requires a Location Profile to be set on all devices in order for Location Tracking to be enabled. We do not have Location Profile's configured on any of our systems, therefore, no location data is ever being collected/stored. Key Blackberry UEM Advantages: offers self hosted, completely independent management option, (including VPN) ensuring Blackberry, SecureCrypt, nor your wireless provider cannot ever see any of your data, even if compelled. We have nothing to send, therefore, nothing to see or show any authorities. manage mobile devices from a single management interface, reducing risks and ensuring regulatory compliance. ownership model includes bring your own device company owned, personally enabled, and company owned business only. SecureCrypt trusts UEM to seamlessly provide Mobile Device Management to support our need to control mobile device functionality, including device enrolment, and device lockdown.
  • What kind of security do SecureCrypt eSIM/SIM offer?
    SecureCrypt offers the highest level of privacy which includes securing the cellular network. This is something that you cannot get with other providers of encrypted services and a service that free apps cannot provide. Our Secure Global SIMs can work on any model phone, including iOS/Android, Samsung, Nokia, Blackberry, Google Pixel, and many more. Our Secure Global SIMs come with the following features: Features Subscriber Location Protection (Location Blocking) Subscriber Identity Protection GSMA Security OTA Encryption Mutual Authentication Secure Connectivity Private APNs SIM Jacker Protection Tamper Proof SIMs Any location tracking request is blocked by default on the SS7/network/cellular level. Our telecommunications infrastructure allows for this as SecureCrypt uses a secure cellular core, which allows us access to granular security configurations that other companies do not provide. To disclose subscriber’s location, SS7 attackers attach to the international SS7 network and query the subscriber’s location using different MAP operations, such as ATI, SRI-SM, PSI, etc... These MAP operations can be used to learn user identity (IMSI) and cell level location information. SecureCrypt secure mobile core network is equipped to fight against such attacks by monitoring incoming traffic and blocking MAP requests. Please contact us and ask our reps for a full list of secure eSIM/SIM features, and a description of exactly how we protect our customer's cellular network/SS7 connection.
  • How do I get SecureCrypt app updates?
    SecureCrypt uses our own private app store for all of our distribution and updates. We are not affiliated with Google Play, or the App Store, and work off of a closed, private system. You will be notified that an update is forthcoming, and updates take only a moment to complete.
  • Does SecureCrypt use server storage?
    No. SecureCrypt does not use server storage for anything whatsoever. All communications are relayed only fully end-to-end encrypted to the intended recipient. We do not store any data, or metadata. All data including metadata is fully end-to-end encrypted both at-rest and in-transit. If you lose your device, or forget your password your device will require a remote wipe, and nothing can be retrieved. We do not use backups of any kind as this would mean your data would be sitting on a server somewhere. For true privacy, a provider cannot offer backups without leaving a potential avenue for compromise.
  • What security features does SecureCrypt have?
    SecureCrypt is committed to delivering innovative technologies and services that safeguard sensitive information and promote the free exchange of ideas, while upholding the highest standards of integrity and trust. SecureCrypt uses hardware/firmware, application, memory, and cellular network based protections to ensure your mobile privacy. SecureCrypt provides encrypted phones for protection against any form of interception, surveillance, malware, or hacking attempts, or electronic eavesdropping of any kind. Secure SIMs with cellular based protections prevent location tracking. Application Security: Encrypted Chat Encrypted Calls Encrypted Group Chat Encrypted Vault Encrypted File Transfer Encrypted Camera Private VPN Self-Destructing Messages Duress Password Stealth Mode Panic Wipe Remote Wipe Global SecureSIM Hardware Security: Triple Layer Encryption Brute Force Protections Tamper-Proof Hardware Root of Trust Firmware Validation Secure Boot Enhanced Kernel Reinforcement & Protections Enhanced Memory Protections Full Disk Encryption Cellular Protection - Secure Global SIM: Subscriber Location Protection (Location Blocking) Subscriber Identity Protection GSMA Security OTA Encryption Mutual Authentication Secure Connectivity Private APNs SIM Jacker Protection Tamper Proof SIMs No Location Permissions requested or required by SecureCrypt app Location Tracking blocked on SIM / SS7 / Cellular Network level SecureCrypt, and your wireless provider cannot see your data No phone number tied to your device, not required for sign up No email address necessary for registration/activation All tracking sensors WiFi/GPS/Bluetooth/NFC disabled at kernel level Password Brute-Force/Auto wipe protections USB port disabled for file transfer, enabled only for charging Network connections secured with 4096-bit SSL App housed with encrypted partition on device Private App Store with applications internally signed using our own cryptographic keys All devices are non-rooted and non-Jailbroken to maintain device security and integrity
  • Why can’t I recall/unsend a message?
    Recall/unsend can only happen if messages are stored on a server. We do not store messages on our servers therefore we cannot offer this feature. Any service that allows recall/unsend options are storing your messages. Any unsend feature means your messages are stored somewhere, which defeats the purpose of our higher standard of privacy.
  • Do you support both Android and iOS
    Yes! SecureCrypt is proud to be the first provider in the secure communications space to offer both Android and iOS versions of our mobile encrypted communications solution.
  • Where can I buy SecureCrypt?
    SecureCrypt is available through our global partner network. All of our trusted Global Partners have many years of industry experience, and we carefully verify our sellers to keep our clients safe. SecureCrypt Global Partners: Columbia: Encriptados - Global Partner / Online Retailer (Columbia) Mexico: Puzzle - Mexican Global Partner Albania: Endri Hoti - Albanian Distributor - Instagram Contact Netherlands: Godoman BV - Netherlands Distributor - Website Instagram Venezuela: MenteProtectiva - Venezuelan Distributor - Instagram Amsterdam: Global Privacy - Global Partner / Online Retailer Toronto: Link It Up - Global Partner Organizations: REDSEG Latin America Member Global Encryption Coalition Member
  • What is SecureCrypt?
    SecureCrypt is a secure communications (voice + data) provider. We provide a secure, encrypted phone which is locked down and protected against both physical and remote intrusion attacks, and any eavesdropping attempts. SecureCrypt uses many advanced security features not found on free, or commercial mobile security solutions / apps including: advanced hardware/memory based protections, application based protections, device/firmware based protections, cellular network based protections and more. A self-hosted, and self-managed instance of Blackberry UEM secures your device, and our private, custom engineered encrypted chat/voice application secures your communications. SecureCrypt is available in a secured, isolated and private Android / iOS ecosystem. SecureCrypt is a privately distributed application, we have no connection to Google Play or the App Store. We use our own secure, and fully encrypted app store which sits on our own private network. SecureCrypt provides both Android and iOS versions of our encrypted communications solution.
  • How can I reach SecureCrypt support?
    For technical assistance, please contact the reseller you purchased from. If you cannot find an answer to your question in the FAQs, please contact us at info@securecrypt.ca For all other inquiries, please start with filling out our Contact form on our website at http://securecrypt.ca An agent will respond shortly.
  • Where is SecureCrypt located?
    SecureCrypt is located in Canada. Our infrastructure is housed within our own secure data center in a secure facility monitored and staffed 24/7 365. Strong Canadian laws place privacy and human rights at the cornerstone of our Charter of Rights and Freedoms.
  • Can I use SecureCrypt with my own SIM card?
    Yes. You can purchase your own SIM card, or you can use our Secure SIM card, which we recommend for the highest level of privacy and security.
  • How is the battery life with SecureCrypt devices?
    Our battery life is the best in the industry, our application was engineered from the ground up, and battery life was taken into account. Typically a charge will last you 1-3 days depending on use.
  • Who are SecureCrypt clients?
    Our clients are privacy minded consumers, private industry, and enterprise alike. We have clients from many different industries globally including private banking, investment, High Net-Worth Individuals, media personalities, influencers, those in the financial, pharmaceutical, technology, private security industries, and more. Data breach disclosure laws are becoming more commonplace globally, and hackers often attack small to medium sized business as they are usually not staffed with an extensive IT department. SecureCrypt encrypted phones powered by Blackberry can ensure your personal mobile communications will always be protected. We do this for you, so you can focus on your business.
  • Why isn't SecureCrypt free?
    SecureCrypt is developed and maintained by our team of in-house engineers and software developers and offers multi-layer encryption, security features which cannot be found on any free app, unparalleled security, and luxurious design. Our developers and engineers are constantly innovating and creating new user-friendly features while ensuring the maintenance of our private server infrastructure. As such, the price covers these costs. Most free apps sell your personal data to third parties. If you don’t pay for a service, you end up paying with your data instead. SecureCrypt is designed to ensure your privacy, only storing your username, activation date, and expiration date. We are in the security and privacy business only, we do not collect data as this is what our clients expect from us, and this does not align with our pro-privacy views.
  • How can I become a SecureCrypt Global Partner?
    We’re always looking for experienced partners to join our growing community of SecureCrypt Global Partners, Distributors and Retailers worldwide. Please visit our Partner page to learn more, and fill out our Partner Request Form to join our team of successful partners. Please contact one of our Global Partners near you for purchase. Columbia: Encriptados - Global Partner / Online Retailer (Columbia) Mexico: Puzzle - Mexican Global Partner Albania: Endri Hoti - Albanian Distributor - Instagram Contact Netherlands: Godoman BV - Netherlands Distributor - Website Instagram Venezuela: MenteProtectiva - Venezuelan Distributor - Instagram Amsterdam: Global Privacy - Global Partner / Online Retailer Toronto: Link It Up - Global Partner Organizations: REDSEG Latin America Member Global Encryption Coalition Member
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